As a Trip Leader with Venture Outdoors, you are responsible for the full guest experience—from safety and logistics to leadership, storytelling, and connection. This role requires sound judgment, clear communication, and a proactive, service-oriented mindset to ensure every trip runs smoothly and guests leave feeling cared for, inspired, and eager to return.
Role Responsibilities & Expectations
- Ensure guest safety through clear briefings, sound judgment, and calm leadership
- Lead guided kayak tours confidently in a variety of environments and conditions
- Deliver an outstanding guest experience before, during, and after each tour
- Provide basic kayak instruction, paddling techniques, and on-water guidance
- Interpret the natural environment using engaging storytelling and education
- Load, unload, set up, break down, and clean equipment
- Assist guests post-tour with questions, directions, and feedback requests
- Communicate clearly with staff, reporting issues, incidents, or concerns promptly